If you’re feeling under the weather or experiencing a minor medical issue, you’ll probably want to see a doctor. However, you may not want the hassle of leaving your home.
The good news is that with MyUPMC, you can get help with many minor conditions or illnesses virtually.
Scheduling a Video Visit with MyUPMC
With MyUPMC, patients can see a provider virtually and receive high-quality care from the comfort of home. All you need is a mobile device or computer.
- To schedule a video visit using your mobile device, download the MyUPMC app. Log in or create an account, and select “Your Care Team.”
- To schedule via the web, go to MyUPMC.com. Log in or create an account, navigate to the “Appointments” tab, and click “Find Care.”
From there, select your appointment preferences, pick a time, and you’re booked. If you need a new provider, you can use the UPMC Provider Directory to find and schedule care with a provider who meets your needs.
Please note: Video visits are intended for non-emergency symptoms and can be completed via smartphone, computer, or tablet. If the scheduled video visit is for your child, you will need proxy access. Proxy access allows you to manage the care of your child through your MyUPMC account. To learn more, click here.
What to Expect at Your Video Visit
To start your visit, log in to the MyUPMC app or visit MyUPMC.com.
- On mobile, tap the “Start Video Visit” button on the home screen under your appointment date and time.
- On the web, navigate to the “Appointments” tab, click “Details” next to the upcoming appointment, then select “Join Video Visit.”
The buttons to start your visit will not appear until 30 minutes before the appointment.
You will be able to check your audio and video settings before joining. When ready, enter your preferred name and click the “Join” button. You’ll then be placed in a virtual waiting room.
Please know that just like a regular visit, the provider may not join right at the scheduled time of the appointment. They will join the video visit as soon as they can.
During your video visit, your provider will review any information you’ve provided and ask you questions about how you’re feeling.
As a part of your exam, your provider may ask you to:
- Aim your screen to allow a closer look at your eyes, throat, or another part of the body.
- Move in a certain way to check for pain or range of motion (such as touching your toes or moving your arms over your head).
- “Palpate” or feel a certain area of your body and describe how it feels (warm, swollen, etc.).
- Show them any medications that you are currently taking.
Your provider can prescribe medications if needed or talk you through at-home treatments. Though providers can treat many conditions virtually, you may need to go in person for blood work, x-rays, or other testing. If your condition is serious or an emergency, the provider will direct you to go to the emergency department.
After your visit, a summary with details about your appointment will become available in your MyUPMC account. The summary will be stored in your UPMC medical record. That way, when you follow up with your primary care provider, they can see any previous diagnoses, medications, or treatment recommendations.
Tips for Having a Successful Video Visit
- Before your appointment, ensure your device is fully charged and you have a strong internet connection — This will help your video visit run smoothly without interruption.
- Check your audio and video — Check your device to ensure your speakers and camera are working properly. Make sure your microphone is turned on.
- Find a private, safe, and well-lit area — Do not drive during your video visit. Also, avoid sitting with a window or lamp directly behind you. Backlighting can make it difficult for the provider to see you.
- If the visit is for your child, keep them near you as you wait — Just as you might in a physical waiting room, have a book or other activity to keep them occupied while waiting.
- Keep any at-home medical equipment you own nearby for taking vital signs if needed — This may include a blood pressure cuff, scale, thermometer, or pulse oximeter.
- Write down any questions that you have ahead of time — Have pen and paper handy for taking notes.
You can download the free MyUPMC app or visit MyUPMC.com to get started. If you have questions, call the MyUPMC Support Line at 1-866-884-8579.
Editor's Note: This article was originally published on , and was last reviewed on .