[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/share-dev.upmc.com\/2018\/12\/resolve-crisis-center\/#Article","mainEntityOfPage":"https:\/\/share-dev.upmc.com\/2018\/12\/resolve-crisis-center\/","headline":"Extending Support Beyond \u2014 and Before \u2014 a Hospital Visit","name":"Extending Support Beyond \u2014 and Before \u2014 a Hospital Visit","description":"For Allegheny county residents, the partnership between UPMC and resolve Crisis Services ensures health services and support extend beyond the hospital doors. ","datePublished":"2018-12-07","dateModified":"2018-11-14","author":{"@type":"Organization","@id":"https:\/\/www.upmc.com\/","name":"UPMC","url":"https:\/\/www.upmc.com\/","sameAs":"https:\/\/share-dev.upmc.com\/upmc\/","parentOrganization":"UPMC"},"publisher":{"@type":"Organization","name":"UPMC HealthBeat","logo":{"@type":"ImageObject","@id":"https:\/\/share-dev.upmc.com\/wp-content\/uploads\/2019\/04\/UPMC-HealthBeat-Logo.png","url":"https:\/\/share-dev.upmc.com\/wp-content\/uploads\/2019\/04\/UPMC-HealthBeat-Logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/share-dev.upmc.com\/wp-content\/uploads\/2018\/11\/resolve.jpg","url":"https:\/\/share-dev.upmc.com\/wp-content\/uploads\/2018\/11\/resolve.jpg","height":327,"width":754},"url":"https:\/\/share-dev.upmc.com\/2018\/12\/resolve-crisis-center\/","about":["Health Topics A-Z","Mental Health"],"wordCount":510,"articleBody":"For Allegheny county residents, the partnership between UPMC and resolve Crisis Services ensures health services and support extend beyond the hospital doors.Through a special advertising program with CBS EcoMedia, funding from UPMC enables resolve Crisis Services to further their mission, breaking down barriers and offering crisis intervention to the community.To learn more about resolve Crisis Services, visit www.upmc.com\/resolvecrisis.resolve Crisis Services was developed in 2008 as a partnership between UPMC Western Psychiatric Institute and Allegheny County in light of recent state hospital closures and reduced access to health services. Unique in their three-pronged approach to crisis intervention, resolve Crisis clinicians interact with consumers where and how they are most comfortable \u2014 whether that\u2019s through walk-ins, phone calls, or mobile crisis services.In her ninth year at resolve, veteran staff member Liz has experienced firsthand how no two days are the same when it comes to crisis work.\u201cWhether a person is dealing with major life stressors, such as loss of a job or the death of a loved one, we use a holistic assessment to figure out how we can develop a plan that meets their needs in the immediate moment.One success she is particularly proud of is the 80 percent hospital diversion rate that resolve has achieved while providing over 125,000 services per year.\u201cThe cost of health care and hospital visits sometimes have a negative impact. We help direct and link people to the correct service without them needing to undergo hospitalization.\u201dIn this way, resolve is a critical resource for those who face addiction, worsening mental health conditions and stigma against seeking treatment. And while some consumers reach out for support regularly, single access cases can be just as impactful. Liz notes one story that continues to motivate her as a helping professional:\u201cAlmost two weeks ago I stopped at a gas station and this man pumping gas recognized me. He said, \u2018You probably don\u2019t remember me, but you helped me out more than you could ever imagine. I was at resolve a few years ago and I don\u2019t know where I\u2019d be if I hadn\u2019t come to resolve.\u2019He said, \u2018thank you for all you do,\u2019 and got in his car and drove away. That was a great reminder that the things that we do, whether they\u2019re big or small, can have a huge impact on people\u2019s lives. It was so surreal. That\u2019s what keeps me going.\u201dWith a leader like Liz, it\u2019s no wonder the resolve staff continue to be \u201cperson-centered and recovery-oriented\u201d with such recognizable success.This year, safety and technology upgrades \u2014 also made possible by UPMC\u2019s generous funding \u2014 enable resolve Crisis Services to build on their legacy of support for Allegheny County.Liz\u2019s message to anyone seeking support reflects the organization\u2019s unending commitment to the community\u2019s wellbeing: \u201cWe are open 24 hours a day, 7 days a week. We never close. Reach out if you need help.\u201dTo learn more about resolve Crisis Services, visit www.upmc.com\/resolvecrisis. "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2018","item":"https:\/\/share-dev.upmc.com\/2018\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"12","item":"https:\/\/share-dev.upmc.com\/2018\/\/12\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"Extending Support Beyond \u2014 and Before \u2014 a Hospital Visit","item":"https:\/\/share-dev.upmc.com\/2018\/12\/resolve-crisis-center\/#breadcrumbitem"}]}]